The practice had been coasting for some time and it had plateaued. As well as this we had had a number of new clinics open in our area, including a Greencross linked to the local Petbarn where all the puppies and kittens were going and we had no real idea how to turn things around. When the opportunity for doing the AMG came up we thought “we’ve got to do something – and this is worth a try”.
How would you describe your AMG experience?
• I would describe it as totally, incredibly positive. It works so well because of the combination of:
input at the weekends (which have been amazingly valuable and lots of fun).
• the regular “pulse checking” at the monthly accountability sessions which force us to keep on track (and measure our KPI’s and make adjustments)
• and importantly the connection with other practices that are going through the same process, and the support and encouragement that this brings.
Has it met your expectations?
I honestly didn’t know what to expect going in, but whatever I might have thought it was going to do, it has way, way, exceeded expectation. I rave about it to my friends and family because it has been such an incredible journey. Definitely the best money we have spent in the business ever